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FIELD CONSOLE PRO / APPLIANCE REPAIR CRM & SERVICE MANAGEMENT SOFTWARE

Return with context.
Keep the repair record close.

Connect equipment information and previous service with the next scheduled repair, whether your business services household appliances or commercial equipment.

Get started View plans & pricing

A USEFUL RETURN VISIT

The work changes.
The context stays close.

  • Model and serial information are hard to find on a return visit.
  • A repair quote needs a clear customer decision before the next step.
  • Office staff need to connect repeat appointments with earlier service documentation.
Field Console ProYour workspace
Conceptual example

Oak Appliance Services

A useful return visit

Commercial dishwasher return visit

Equipment DW-12 · Previous repair on record

Customer & location
Connected to the visit
Assigned team
Authorized work context
Service Record
Business documentation and customer summary
Fictional business and service example—not a screenshot or customer account.

PRACTICAL TOOLS. CONNECTED RECORDS.

Make room for
the work you do.

01

Equipment in context

Store equipment information against service locations and link equipment to Service Records.

Explore customer management
02

Repair proposals and follow-through

Prepare quotes with reusable catalog items, review approval decisions and use follow-ups for the next customer conversation.

Explore quotes and Agreements
03

Service history that stays useful

Keep diagnosis and internal service notes in the business record, with a separate customer-facing summary for completed appointments.

Explore Service Records

Team permissions and plan capacity apply. Recurring schedules require eligible monthly-plan access; online payments require payment setup. Scheduling, customer decisions and invoicing remain separate business actions.

AN EXAMPLE, NOT A REQUIRED SEQUENCE

Appliance Repair work.
From context to completion.

Choose the steps the work needs. Keep the customer and the record connected.

  1. Find the customer, service location and equipment information.

  2. Review the earlier repair and prepare a quote when needed.

  3. Schedule and assign the next visit, then document the work.

  4. Prepare the invoice and keep a follow-up for any further conversation.

A LITTLE MORE CLARITY

Questions about appliance repair work

Can I store appliance model and serial information?
Equipment records support model, serial and related equipment details at service locations, subject to authorized business access.
Does Field Console Pro manage parts inventory?
No. Price Book items and service documentation help describe and price work; they are not a parts inventory or procurement system.
Can customers see internal diagnostic notes?
The Customer Portal uses a customer-safe projection and completed customer-facing summary. Internal diagnostic and service notes are not included in that summary automatically.
Explore all industries

HVAC

Equipment history, seasonal maintenance and the people behind each visit.

Plumbing

Service calls, property records and the context for a return visit.

Handyman

Small repairs and scoped projects, without disconnected records.

Explore all Field Console Pro features

YOUR BUSINESS. YOUR NEXT CHAPTER.

Bring your next visit
into focus.

Connect your customers, jobs, team and commercial work with Field Console Pro.

Get started Explore plans & pricing Registration, business review and plan activation are separate steps.